My pickup question is half pricing, half route timing. Where should it go?
Frequently asked
Plain answers. Posted up front.
11 questions across 6 topics: pickup windows, pricing, payment timing, recurring schedules, and policies. Service promise targets are listed at the top so you don't have to dig.
11 answers · 6 topics · Promise targets up front
Operator reply
Still unsure? Three next steps.
If the route or load is uncertain, send a quote first. If the address and service are already clear, book. If the question is about support, accessibility, or a prior note, contact is the cleaner path.
Service promises
Service promises at a glance.
The most common laundry pickup Ottawa questions start with timing. These are the public targets that shape quotes, support, validity, and email delivery.
Topics covered
The FAQ board keeps pickup, pricing, quote, payment, and support answers separated.
Quote response
Custom laundry quote requests receive a response within the published business-hour target.
Support response
Support messages are answered within 48 business hours for booking, billing, and route questions.
Quote validity
A written quote stays valid for a week, so laundry pickup Ottawa questions have a planning window.
Email delivery
Transactional email delivery has a five-minute target once the trigger is sent.
FAQ board
Topics we cover.
The accordion keeps laundry pickup Ottawa questions grouped by the thing a visitor is trying to decide: pickup timing, public pricing, quote review, payment timing, or support response.
Topic 01
Pickup and delivery
2 answers Answered by Dirty Laundry Co. Pickup notes for K1S, K2P, K2T, and served Ottawa routes
How do pickup windows work?
Pickup runs in 2 hour windows across the day. Pick a window during booking. The customer app and backend confirm the slot is open before the order is created.
How fast is delivery?
Standard turnaround is 48 hours from pickup to redelivery. A 24 hour rush option is available at an extra fee, selected during booking.
Topic 02
Pricing
3 answers Answered by Dirty Laundry Co. Standard wash and fold pricing before the booking handoff
Is there a minimum order?
Yes. Wash and fold per-pound has a 15 pound minimum. Bedding, dry cleaning, commercial, and Airbnb linens use flat per-item pricing with no minimum count.
Who qualifies for the special rate?
Verified students, teachers, healthcare workers, and seniors get the $3.10 per pound rate on wash and fold. Standard rate is $3.19 per pound. Verification is requested during booking.
Are all prices public?
Yes. Wash and fold lists per-pound rates, and bedding, dry cleaning, commercial, and Airbnb linens list flat per-item prices on each service page. There is no quote step.
Topic 03
Payment
2 answers Answered by Dirty Laundry Co. Payment timing for bag orders and per-pound authorization
When does payment happen?
Cards are saved at booking but not charged. After delivery, the order is invoiced and the saved card is charged for the actual amount. There is no upfront charge.
What happens if my card is declined?
No automatic retry. We email you to update the saved card and any recurring schedule pauses until the card is current.
Topic 04
Recurring
1 answers Answered by Dirty Laundry Co.
How does a recurring schedule work?
Pick weekly, biweekly, or monthly during booking. There is no contract, no monthly fee, and you can pause, skip, or cancel any pickup. Each pickup is charged after delivery, like a one-time order.
Topic 05
Booking
2 answers Answered by Dirty Laundry Co.
Do I need an account to book?
You can start the booking wizard as a guest. Email verification and a saved card are required before the booking is confirmed.
Do you send text messages?
Email is the default for confirmations and updates. SMS notifications are an opt-in preference for booking confirmation, driver-on-the-way, delivered, and payment-failed events. Toggle SMS on in your profile.
Topic 06
Support
1 answers Answered by Dirty Laundry Co. Support questions routed before a pickup promise is made
How quickly does support respond?
Support requests receive a response within 48 business hours. Use the contact page for booking help, billing, and feedback.
Question paths
Popular laundry questions in Ottawa.
The rail keeps frequent question paths visible for search and for visitors who already know their next concern: route timing, quotes, payment timing, or booking support.
Laundry FAQ
Timing questions
Payment and booking
Question still open?
Ask the right question before pickup.
If the FAQ answers your route, pricing, or quote timing question, continue to booking or contact support. If the answer depends on your building, pickup note, or laundry type, contact us before choosing a slot.